Job Description

Key Responsibilities

Technical Project Ownership & Delivery

• Own end-to-end delivery of web and app development projects.
• Manage project planning, sprint planning, execution, and closure with Development and QA teams .
• Drive timely sprint completion and minimize spillover.
• Ensure clear understanding of technical scope, deliverables, requirements, and acceptance criteria.
• Translate business and client requirements into clear deliverables for technical teams.
• Maintain delivery momentum across parallel technical workstreams.
• Monitor project progress against timelines, scope, quality, and dependencies.

Technical Risk & Issue Management

• Proactively identify technical risks, blockers, and dependencies that may impact delivery.
• Work closely with Engineering and QA teams to investigate issues and drive resolution.
• Challenge technical estimates, timelines, and dependencies when required.
• Identify root causes of delays and implement mitigation plans.
• Escalate technical and delivery risks early with clear recommendations and action plans.
• Track cross-team and technical dependencies throughout the project lifecycle.

Client-Facing Responsibilities

• Lead client status calls and technical delivery discussions.
• Present structured project progress updates, risks, dependencies, and action items.
• Translate technical updates into clear and understandable client-facing communication.
• Own UAT coordination, including entry/exit criteria, issue tracking, and closure.
• Manage support ticket tracking, prioritization, and resolution follow-up.
• Maintain clear and professional communication with enterprise and demanding clients.

Technical Collaboration

• Work closely with developers, QA engineers , and other technical stakeholders throughout the project lifecycle.
• Understand software development processes, architectures, integrations, APIs, and technical dependencies sufficiently to engage effectively with engineering teams.
• Participate in technical discussions and help translate technical decisions into project plans and delivery actions.
• Ensure technical requirements and dependencies are clearly understood and tracked.
• Support realistic estimation and planning by understanding technical complexity and resource requirements.
• Facilitate communication between technical teams, business stakeholders, and clients.

Requirements

• 3+ years of experience in Technical Project Management or Digital Project Management , preferably within web or app development.
• Proven experience managing software development projects from planning through delivery.
• Experience working closely with Development and QA teams in Agile or hybrid environments.
• Strong understanding of the software development lifecycle (SDLC) .
• Solid technical understanding of web/mobile applications, APIs, integrations, databases, and common software development concepts.
• Ability to understand and actively participate in technical discussions with engineers and technical stakeholders.
• Ability to assess technical dependencies, challenge timelines/estimates, and identify potential delivery risks.
• Experience working with enterprise or demanding clients.
• Strong ownership mindset with a proven track record of driving technical delivery outcomes.
• Strong communication, stakeholder management, problem-solving, and organizational skills.

Plus

• Experience managing support and maintenance contracts .
• Experience working with technical teams on API integrations or third-party integrations.
• Experience with cloud-based projects or platforms.
• Technical background in software development, engineering, QA, or a related technical field.
• Experience with project management tools such as Jira , Azure DevOps , or similar platforms.

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