Job Description

PolyAI is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Powered by Raven, a proprietary dialog model trained on more than a billion enterprise conversations, PolyAI agents are built for complexity, open at every layer, and sovereign by design. PolyAI serves hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit. The Senior Web Designer joins PolyAI’s creative studio to define and elevate the design experience across poly.ai and all web-facing surfaces. The creative studio is responsible for translating PolyAI's brand and product story into compelling, accessible, and high-performing web experiences that drive awareness, engagement, and pipeline. In this role, you will own and evolve the website design system, lead user research and testing initiatives, and set the quality bar for every page that ships. You will partner closely with web engineers, product marketing, and brand stakeholders to deliver end-to-end design solutions at the pace a category-defining AI company demands. It is a rare opportunity to shape how the world first encounters PolyAI—and to build the design infrastructure that scales that experience. This role reports to the Creative Director and sits within the Marketing organization. What You'll Do Own and evolve the website design system—establishing scalable patterns, component libraries, and governance standards that maintain consistency and accelerate delivery across all web surfaces. Lead the end-to-end design process for web projects, from concept and user research through interaction design, prototyping, and detailed technical specification hand-off to web engineers and motion designers. Drive innovation through exploration, prototyping, and user testing to continuously improve user experience, conversion, and accessibility across poly.ai and related properties. Embed best practices around responsive design, accessibility, and design-system governance to raise the team's collective quality bar. Run design demos, present work to marketing leadership and cross-functional stakeholders, and articulate design rationale with clarity and conviction. Leverage AI tools and emerging technologies to accelerate design workflows, explore new interaction paradigms, and push the boundary of what a best-in-class Voice AI website can be. What We’re Looking For 6+ years of professional design experience with a significant focus on web and digital product design, including demonstrated impact at a senior level or lead level. A portfolio that showcases mastery of user experience design, interaction design, responsive web design, and design-system architecture. Deep expertise in systems thinking—building, scaling, and governing design systems that serve multiple teams and use cases. Strong command of modern design tools (e.g., Figma) and comfort working at the intersection of desi

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