Job Description

Who We Are

Join the team at and be a part of Jon & Vinny's restaurant group, where passion for great food and genuine hospitality come together in a fast-paced, dynamic environment! We're looking for a dedicated, guest-focused leader who thrives in a multi-outlet setting and takes pride in delivering exceptional guest and client experiences. Whether you're a seasoned hospitality professional or ready to take the next step in your career, we offer a supportive and inclusive workplace with real opportunities for growth.

This Kitchen is a high-volume, multi-format hospitality program serving the creative community throughout the day, spanning a cafeteria, three coffee bars, catering, and a take-out window. We're dedicated to delivering the kind of hospitality that makes every guest feel taken care of, whether they're grabbing a coffee between meetings, stopping by the cafeteria for lunch, or hosting an onsite event.

Our concept is simple yet ambitious, one unified hospitality program across several formats, built on great food, consistency, and genuine hospitality. If you're someone who thrives leading a larger, cross-functional team in a high-energy environment, this is the perfect place for you.

Hospitality

Hospitality is who we are; it's the kindness we extend to each other; it's the friendly and genuine reception of our guests. Hospitality is the excitement & enthusiasm with which we approach our guests, our spaces, each other, and our positions. We expect our team members to execute our concept every day and hold hospitality paramount.

Intention

The best things in life are built and created with intention. Our concept is beautifully designed. When we approach our work with intention and thoughtfulness, it encourages everyone to create an exceptional experience for our guests and for each other.

Respect

Respect is fundamental to who we are. We respect our guests, ourselves, our team, our products, our resources, our peers, our leaders, and our space. We hold ourselves to the highest standards of integrity and moral principles.

Teamwork

We value our commitment to working with and listening to each other as a team; kindness and generosity are an integral part of our professional relationships. Teamwork is essential to provide a great experience to our guests.

Determination & Readiness

We are determined to make our guests happy and we are ready to pivot and adapt at any time. We are determined to keep our outlets clean, organized and on a path of improvement. As a team, we are able to improvise, adapt and overcome any situation for our team and our guests. We have a readiness to satisfy the guests and meet and exceed their expectations.

The General Manager position will be responsible for the following:

Guest Experience & Front of House Operations

• Oversee the guest experience across all outlets - cafeteria, coffee bars, catering, and take-out window - ensuring consistent, high-quality service throughout the day
• Consistently maintain a high level of cleanliness and presentation throughout all front-of-house spaces
• Respond to guest feedback and resolve issues promptly, using guest input to drive ongoing improvements
• Ensure front-of-house teams are properly staffed and prepared to handle peak periods (breakfast rush, lunch service, coffee bar peaks, catering pulls)
• Partner with the Executive Chef to ensure alignment between front-of-house and back-of-house teams on service standards, menu rollouts, and daily operations
• Own the take-out window and coffee bar guest experience as distinct, fast-turn service channels with their own flow and quality standards

Multi-Outlet Operations

• Oversee day-to-day front-of-house operations across all four outlets, ensuring smooth, efficient service
• Manage POS systems and daily sales reconciliation across all outlets (note: property operates cashless; no cash is handled or stored on site)
• Ensure full compliance with health, safety, and sanitation standards at every outlet
• Maintain and troubleshoot front-of-house equipment; coordinate repairs and needs with operations and facilities
• Always be ahead of the seasonal schedule to best position the flow of front-of-house operations across the cafeteria, coffee bars, catering, and take-out window
• Coordinate with the catering team to ensure onsite events are properly staffed and executed to Proper Kitchen standards

Team Management

• Hire, train, schedule, and develop front-of-house staff and outlet leads across the cafeteria, coffee bars, catering, and take-out window
• Write fair and effective schedules for the front-of-house team across all outlets
• Oversee, execute, and publish 7Shifts scheduling in coordination with outlet leads
• Ensure there is no excessive overtime unless approved by DOC
• Oversee onboarding and termination of front-of-house staff
• Perform semi-annual reviews for front-of-house staff and outlet leads
• Foster a culture aligned with the restaurant group's core values across a larger, more distributed team than a single-outlet operation
• Coach and mentor staff to develop a team and encourage promoting from within

Financial & Administrative

• Own overall P&L accountability for the Kitchen, including revenue, labor cost, and controllable expenses across all outlets
• Manage front-of-house labor to stay within the allotted labor budget across all outlets, adjusting staffing and scheduling as needed to hit targets
• Partner with the Executive Chef to ensure the team stays within established food cost goals across the cafeteria, coffee bars, catering, and take-out window
• Track and report on KPIs (sales, labor cost, food cost, guest satisfaction) by outlet to Operations leadership
• Responsible for all administrative duties for the front of house across the cafeteria, coffee bars, catering, and take-out window
• Partner with the Director of Operations on budgeting and forecasting for the full building program
• Ensure accurate daily sales reporting and reconciliation across all outlets

Facilities & Compliance

• Address maintenance issues as soon as they arise and communicate them to the facilities director
• Maintain a clean and orderly front-of-house environment across all outlets
• Ensure all staff have clean uniforms and all proper tools at each shift
• Maintain up-to-date permits, licenses, and certifications required to operate all outlets

Cross-Functional Collaboration

• Coordinate closely with the Executive Chef to ensure seamless alignment between front-of-house and back-of-house operations
• Coordinate closely with the catering/events team (Carmelized Productions) to ensure seamless execution of onsite events
• Work closely with facilities on front-of-house build-out needs, layout optimization, and equipment procurement
• Represent Kitchen in leadership meetings and cross-location initiatives
• Other duties as assigned by DOC

Who You Are

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Maintain an up to date Manager ServSafe certification.
• 5+ years in a senior hospitality management role (General Manager, Assistant General Manager, or Multi-Unit Manager) in high-volume settings.
• Experience managing multiple concurrent food & beverage outlets (e.g., cafeteria plus coffee bar, catering, or grab-and-go) strongly preferred given the scope of this role.
• Strong financial acumen, with proven experience owning P&L, labor cost, and budgeting for a multi-outlet or multi-unit operation.

FLSA Status : Exempt

Annual Salary Range: $110,000 - $120,000

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

Why Join Us?

By joining our team, you'll be part of a passionate, supportive group that's constantly looking to grow, innovate, and provide the best possible experience across every outlet we run. This role isn't just about managing a room, it's about building and leading a full hospitality program from the ground up in a brand-new space, contributing to a brand that's all about warmth, inclusiveness, and the joy of sharing great food.

If you're excited about becoming part of the Jon & Vinny's family and are ready to take on the challenge of leading a high-volume, multi-outlet, hospitality-focused program, we'd love to meet you!

Apply today and let's build something great together.

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